FAQs

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1. Brand & Traditional Culture
Q1: What is the core philosophy of ZhengYuanYi?
We carry forward thousands of years of traditional Chinese Feng Shui and Taoist culture. Every piece of our ornaments and cultural services focuses on reconciling personal inner emotions and balancing the energy atmosphere of living space. Our products inherit ancient oriental wisdom, helping users calm down inner mood and build a comfortable harmonious living state.
Q2: Why choose traditional Chinese Feng Shui culture?
Chinese Feng Shui is a time-honored traditional culture with more than 5,000 years of inheritance and abundant practical experience accumulated throughout history. Different from other global divination cultures, it centers on the study of cosmic Qi, human energy and living space interaction.
Based on I Ching, Yin-Yang, Five Elements and Eight Trigrams, it interprets the operation rules of nature. It helps people understand the connection between human beings and the external environment, optimize home and office layout, and make more suitable life and development plans.
Q3: What services are included in your Feng Shui cultural consulting?
We provide professional oriental metaphysics consulting services, divided into five major categories:
1. Five Elements Energy Analysis: Your birth details act as a guide to understand your inherent energy. When the five elements (Metal, Wood, Water, Fire, Earth) stay balanced and interact harmoniously, you will maintain inner peace and abundant energy. The result can also be your reference for choosing daily colors, accessories and more.
2. Four Pillars of Destiny Reading: Analyze your innate Five Elements energy, personality traits and life development trends based on complete birth information, and offer targeted suggestions for daily life.
3. Annual Fortune Review: Analyze your overall trend and key notes for the designated year.
4. Single Event Divination: Provide objective reference for specific matters, including career development, relationship compatibility, major life decisions and other personal puzzles.
5. Home & Office Feng Shui Audit: Evaluate the overall energy of residential or working spaces, and deliver practical layout adjustment solutions.
Note: After you complete any reading service, we also provide targeted improvement services on request, including blessing rituals, Qimen Dunjia solutions and Taoist rituals.
Q4: Who are your energy ornaments suitable for?
Our energy ornaments fit all people who love oriental traditional culture, natural crystal crafts, wellness and natural healing therapies, with no restrictions on age, gender and zodiac sign.
We also provide professional Five Elements customized accessories. According to your birth information, we analyze the proportion of your five elements, and design exclusive pieces to balance your energy. Customized items include bracelets, necklaces, watch bands, mobile wallpapers and social media avatars.
Q5: How soon can I feel changes after wearing energy accessories?
Personal sensory experience varies from person to person, depending on individual energy sensitivity and daily life state.
All our ornaments, decorations and consulting services work based on inner thoughts and intentions. Accessories, decorations or inspirational words all serve as energy carriers. When you adjust your inner mindset and keep your personal energy in harmony, it will also drive positive changes of the surrounding environment, making your wishes easier to come true. Most users gain a more peaceful and stable mental state after long-term use.
Q6: Can Four Pillars reading change my destiny?
Four Pillars analysis is an in-depth interpretation of your innate personality and life tendency. It helps you know yourself better, so you can take the initiative to adjust your mindset and behaviors to embrace better life development.
Q7: Will you recommend lucky colors, directions or mascots?
From the perspective of Five Elements balance, we can figure out suitable lucky colors and directions for you. Your choices of accessories, wallpapers and home ornaments can effectively adjust your personal energy and magnetic field. Meanwhile, inner mindset plays an essential role, and external items work well as powerful assistance.
Q8: Do you offer compatibility analysis for lovers or business partners?
Yes, we provide relationship compatibility analysis via Four Pillars comparison. You can select the compatibility analysis option under our Four Pillars service. Dual-person comparison requires extra working time, so an extra 50% service fee will be charged.
2. Product Material & Craft
Q1: Are all your crystal products natural?
All crystal bracelets, crystal Feng Shui trees and other crystal decorations are made of 100% natural raw crystals. There is no dyeing, chemical treatment or synthetic glass used in our products.
Every crystal is carefully handpicked. All bracelets are hand-strung by experienced masters. As natural energy carriers from nature, each piece has unique crystal textures. We pack and ship every item with care, for we believe in the healing power of natural crystals.
Q2: What materials are used for TCM bracelets and incense bead bracelets?
Our TCM bracelets and traditional incense bead bracelets are crafted with pure natural plant materials following ancient recipes. All beads go through multiple working procedures and are hand polished finely. They retain natural plant texture and soft fragrance, with no chemical adhesives added.
Q3: What materials are adopted for amulets, ornaments and wellness tools?
1. Thunder Wood & Cinnabar Amulets: Made of natural raw materials, hand carved and blessed with traditional cultural rituals.
2. Brass Series: Adopt high-purity solid brass with hand-carved patterns.
3. Other Feng Shui ornaments: Feng Shui doorbell, car hangings, bag pendants and zodiac ornaments are made of natural wood, solid brass and eco-friendly resin.
4. Massage & Scraping Tools: All wellness tools are made of natural wood and brass. They are finely polished with smooth surface and ergonomic radian, perfectly matching our exclusive tutorial videos.
3. Usage & Placement Guide
Q1: Any wearing tips for bracelets and pendants?
We recommend wearing bracelets and pendants close to skin for better energy resonance. All items are made of natural materials with different hardness. Please avoid strong impact and prolonged soaking in water. We suggest taking them off while working, exercising, bathing or swimming. Keep them away from cosmetics. To prevent unnecessary energy exchange, please avoid letting other people touch your ornaments.
Q2: Where to place crystal trees and zodiac ornaments?
Crystal Feng Shui trees and zodiac ornaments are perfect for living room cabinets, study desks and office desktops. Please avoid dark, damp and messy corners. Contact us for customized placement suggestions.
Q3: How to hang the Feng Shui wealth doorbell correctly?
Hang the doorbell at eye level on the front door with bell mouth facing outward to freshen entrance space atmosphere. It can also be hung on indoor wealth position.
Q4: Do I need to bless my newly bought ornaments again?
All physical ornaments have been fully blessed before shipment. If you need exclusive ritual guidance according to your personal wishes, please feel free to contact us.
4. Custom Service Process
Part 1: Custom Handmade Bracelets Process
Custom products: Five Elements energy bracelets, personalized TCM bracelets (customized based on customer’s birth information, physical condition and personal demands)
1. Place order and submit personal birth info & physical condition demands
2. Professional team matches suitable materials according to personal Five Elements condition
3. Manual production + unified cultural blessing
4. Quality inspection and shipment
Part 2: Online Feng Shui Consulting Process
1. Complete the order, then submit required materials such as birth information or house floor plan via email.
2. We will confirm the schedule for analysis and delivery time with you.
3. After analysis, a complete detailed report will be delivered to you in PDF format. For home Feng Shui service, we will also attach practical improvement guidance in the report.
Q: What should I prepare before online consultation?
Please make sure all submitted information is complete and accurate. Keep your communication accessible during the service period.
5. Shipping & Order Policy
Q1: What is the processing & shipping time for different products?
1. Spot physical products (crystal bracelets, ornaments, massage tools): Shipped within 1-3 working days
2. Custom bracelets (Five Elements & TCM customized bracelets): 7-10 working days for handmade production, then arrange international shipment
3. Digital products (wallpapers, avatars, acupoint guides, tutorial videos): Download link will be sent automatically within 24 hours after payment, no shipping needed
Q2: International shipping transit time
Standard shipping: 7-20 working days (excluding customs clearance period)
Express shipping(DHL/UPS): 3-7 working days
Q3: Who will bear customs duties?
Customs fees are subject to local customs policies of destination countries, borne by buyers. We will fill in shipping documents properly to assist smooth customs clearance.
Q4: Can I cancel or change orders after payment?
- Order modification or cancellation is available within 12 hours after payment
- No changes allowed for spot orders after shipment
- Custom orders cannot be cancelled once production starts, due to exclusive handmade material preparation

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