Terms of service

Last updated: September 6, 2026

1. About these Terms

These Terms of Service (“Terms”) govern your access to and use of zenyuanenergy.com and any purchase made directly through this website. The website and the ZHENG YUAN YI brand are operated by ZHENGYUAN LIMITED (“ZHENG YUAN YI”, “we”, “us” or “our”), a company registered in England and Wales.

By using this website or placing an order, you agree to these Terms together with the policies and product- or service-specific information referenced in them. Please read them before ordering. If you do not agree, you should not use the website or place an order.

Nothing in these Terms excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited. Consumers in the United Kingdom, European Union and other jurisdictions may have mandatory rights in addition to these Terms.

2. Who may use the website?

You must have the legal capacity to enter into a contract in your jurisdiction. If you are under the age of majority, you may use the website or purchase only with the involvement and permission of a parent or legal guardian.

You must provide information that is accurate, current and complete. You are responsible for safeguarding your account access and for activity carried out through your account, except to the extent caused by our failure to use reasonable care.

3. Our products and services

We may offer physical products, personalized or made-to-order products, digital content and services. These may include:

• gua sha, scraping, massage, scalp-massage and acupressure tools;
• massage oils, gua sha oils, topical products, acupressure patches, moxibustion products, herbal bath products and foot-soak products;
• standard jewelry, crystal and natural-stone products;
• custom-sized, personalized and made-to-order energy jewelry and accessories, including bracelets, necklaces, pendants and watch straps;
• bespoke Five Elements products and personalized herbal aromatic jewelry;
• downloadable guides, PDFs, recorded courses, videos and other digital content;
• personalized digital content, including energy wallpapers and Feng Shui reports; and
• Feng Shui consultations, readings, personalized analyses, appointments, live sessions and other services.

Availability may vary by destination because of carrier, customs, import, safety or legal restrictions. We may withdraw or limit a product or service where reasonably necessary, but doing so will not affect an order that we have already accepted unless we contact you and provide an appropriate remedy.

4. Product information and natural variation

We take reasonable care to describe and display our products accurately. Images are illustrative, and colours may appear differently depending on your screen and settings. Natural materials such as crystal, stone, jade, wood, herbs and metal may vary in colour, grain, veining, texture, shape, pattern, weight and finish. These inherent variations are not defects where they are consistent with the description and reasonable nature of the material.

Measurements and weights may vary slightly because of hand-finishing, natural materials or the measuring method. Any material limitation or tolerance that is important to the purchase will be stated on the applicable product page.

You are responsible for reviewing the complete description, dimensions, materials, ingredients, care instructions, compatibility information and warnings before ordering. A preference concerning colour, scent, texture, weight, natural pattern, spiritual association or subjective feel is not a defect where the product is consistent with its description.

5. Wellness, cultural and spiritual information

Our products, services and content are offered for general wellness, beauty, cultural, educational, decorative, spiritual or personal lifestyle purposes. References to energy, Five Elements, balance, harmony, comfort, ritual, Feng Shui or similar concepts describe traditional, cultural, spiritual or personal practices and experiences. Individual experiences vary, and we do not promise or guarantee any physical, psychological, financial, relationship, spiritual or other outcome.

Unless expressly stated and lawfully certified otherwise, our products and services are not medical devices, medicines, diagnostic services or medical treatments. Website content, courses, consultations and reports do not constitute medical, psychological, legal, financial or other regulated professional advice and are not substitutes for diagnosis or treatment by an appropriately qualified professional.

You must not rely on spiritual, cultural, Feng Shui or general wellness content as the sole basis for a medical, safety, financial, legal or other significant decision. Dissatisfaction with a subjective experience, interpretation or outcome does not by itself establish that a product, digital item or service is faulty or not as described.

Follow all product instructions, warnings and suitability information. Do not use a product if you are allergic or sensitive to its ingredients or materials. Seek appropriate professional advice before use if you are pregnant, breastfeeding, receiving medical treatment, taking medication, have a relevant health condition, or are uncertain whether a product or practice is suitable for you. Stop use and seek appropriate advice if irritation, pain or another adverse reaction occurs.

6. Personalized and made-to-order products

A product is personalized or made to order when it is made, materially adjusted or individually prepared using your measurements, personal information, selected arrangement, requested design or other specific individual requirements and is not a standard stock product.

You are responsible for checking the accuracy and completeness of the measurements, spelling, dates, birth information, preferences, instructions and other customization details that you provide or approve. We may contact you for clarification and may pause production until the necessary information is confirmed. The stated processing period begins only after all required details have been received and confirmed.

Once customization details have been confirmed and individual work has begun, further changes or voluntary cancellation may not be possible. Personalized and made-to-order products are generally not eligible for change-of-mind return, exchange or refund, subject to our Returns & Refund Policy and any mandatory rights that apply.

Your written confirmation, submitted selections or approval of a design, arrangement, spelling, size or other specification authorizes us to produce the item on that basis. Where an item has been correctly made using inaccurate information supplied or approved by you, any remake, alteration or replacement may require a new order or an additional agreed charge. We are not responsible for a poor fit or other issue caused solely by inaccurate measurements or instructions supplied or approved by you.

This does not affect your rights if a personalized product is faulty, damaged, unsafe, incorrect, not made in accordance with the agreed specifications or otherwise not in conformity with the contract.

7. Hygiene-sensitive and personal-care products

Certain skin-contact, topical and personal-care products may be supplied with a hygiene or tamper-evident seal. Where applicable law permits, a product that is genuinely unsuitable for return for health-protection or hygiene reasons will not be eligible for a change-of-mind return after that seal or sealed inner packaging has been opened, broken, removed or tampered with.

Please review the product description and inspect the visible product and external packaging before opening the seal. The hygiene restriction does not affect mandatory rights where a product is faulty, damaged, unsafe, incorrect or not as described.

Opening a sealed product merely to test its feel, scent, texture or personal suitability may make it ineligible for a change-of-mind return where the hygiene exception lawfully applies. We may inspect the seal, packaging and product condition before determining eligibility for a voluntary refund.

8. Digital content

Digital content may be supplied by email, download link, customer account, streaming access or another electronic method described before purchase. You are responsible for providing a valid email address and for having a compatible device, internet connection and software where the applicable technical requirements have been disclosed.

Standard digital content may be delivered or made accessible automatically or shortly after payment and order acceptance. Personalized digital content will normally be prepared after we receive and confirm the information required to create it.

Subject to applicable law, digital and virtual products are final sale and cannot be returned, exchanged or refunded once delivery or access has begun. Where required for a UK or EU consumer, supply during the statutory withdrawal period will begin only after the consumer has expressly requested or consented to early supply and acknowledged the resulting effect on the right of withdrawal.

Digital access is personal, limited, non-transferable and for the permitted use stated with the product. You must not share access credentials, links, files or course materials, bypass access controls, reproduce the content for others, or resell or commercially distribute it. Where we reasonably identify unauthorized sharing, copying, fraud or material breach, we may suspend or revoke access without a voluntary refund, subject to mandatory law.

We are not responsible for a delivery or access failure caused solely by an incorrect email address, blocked or full mailbox, loss of customer account access, failure to check spam or filtered messages, or failure to meet technical requirements disclosed before purchase. We will nevertheless provide reasonable assistance to restore legitimate access where practicable.

If digital content is not supplied, cannot be accessed, is faulty or is materially different from its description, please contact us. We will investigate and provide any repair, replacement, repeat access, price reduction, refund or other remedy required by applicable law.

9. Consultations, reports and other services

Before purchasing a consultation, personalized analysis, report, appointment, live session or other service, please review the description, required information, delivery method, timing and any booking-specific cancellation, rescheduling, late-arrival or missed-appointment terms displayed on the applicable page. Those disclosed conditions form part of the contract.

You are responsible for supplying complete and accurate information reasonably required to perform the service. Delays in providing information, attending an appointment or responding to a necessary request may delay or prevent performance.

Subject to applicable law, personalized reports, consultations and other individual services are not eligible for voluntary change-of-mind refunds after the consultation, analysis, preparation or other agreed work has begun. For UK and EU consumers, we will obtain any express request and acknowledgement required before beginning performance during a statutory withdrawal period. If a consumer lawfully withdraws after requesting that performance begin but before the service is fully performed, we may charge or deduct a proportionate amount for the service already supplied where permitted by law.

If we cancel a service and cannot provide a suitable alternative, we will provide an appropriate refund. Services will be performed with reasonable care and skill, but spiritual, personal or Feng Shui outcomes are subjective and are not guaranteed.

Unless the applicable booking page states otherwise, a request to reschedule is not accepted until we confirm it in writing. Customer lateness may reduce the available session time, and a missed appointment or failure to provide required information may be treated in accordance with the cancellation, rescheduling and no-show conditions clearly disclosed before purchase. A completed consultation, delivered report or properly performed service is not refundable merely because the customer disagrees with or does not experience the hoped-for subjective outcome.

10. Orders and contract formation

Submitting an order is an offer to purchase. An automated acknowledgement confirms that we have received the order but does not necessarily mean that we have accepted it. A contract is formed when we send an order-acceptance or fulfilment confirmation, dispatch a physical product, begin an agreed service, or provide digital access, whichever applicable acceptance event occurs first.

We may decline or cancel an order before acceptance for a legitimate reason, including unavailability, an obvious pricing or description error, suspected fraud or unauthorized payment, an unsupported address, missing customization information, or a carrier, legal, safety or import restriction. If payment has already been taken for an order we do not accept, we will refund it to the original payment method.

We may apply reasonable quantity limits, reject duplicate or suspicious orders, require additional verification, or decline orders that appear intended for unauthorized resale, unlawful export, sanctions evasion, payment abuse or other unlawful activity. We are not required to disclose confidential fraud-prevention criteria.

We may correct an obvious clerical, pricing, discount or product-information error before accepting an order. An automated acknowledgement, payment authorization or pending charge does not require us to fulfil an order containing an obvious error.

We may contact you using the email address or telephone number provided with the order. Please check your contact details and monitor your messages so that we can resolve customization, address, payment or delivery questions.

11. Prices, payment, taxes and import charges

Prices and available currencies may vary by market. The product price, discounts, shipping charge and any taxes, duties or other amounts collected by us will be shown at checkout before you submit the order. The checkout total and order confirmation identify the amounts charged by us.

International orders may be subject to VAT, sales tax, import duty, customs clearance charges, brokerage fees or other destination-country charges. Where these amounts are not collected by us at checkout, the recipient may be required to pay them to the customs authority or delivery carrier before or upon delivery. Please review our Shipping Policy for details.

You confirm that you are authorized to use the payment method submitted. We may use payment providers and fraud-prevention checks to process and verify a transaction.

You must not initiate a payment dispute, chargeback or reversal on grounds you know to be false or after receiving the relevant product, digital content or service as agreed. We may provide order, delivery, access, communication and acceptance records to payment providers and may restrict future orders where we reasonably identify fraud or abuse. This does not restrict a legitimate right to dispute an unauthorized or unresolved charge.

Promotions, discounts, gifts and coupon codes are subject to their stated terms. Unless expressly stated otherwise, promotions cannot be combined, applied retrospectively or exchanged for cash.

12. Shipping and delivery

Available destinations, processing times, estimated carrier transit times, shipping charges, free-shipping thresholds, tracking, customs information and address requirements are set out in our Shipping Policy and at checkout.

Processing time and carrier transit time are separate. Delivery dates and transit times are estimates unless we expressly agree to a guaranteed date. We are not responsible for a delay caused by customs, carriers or circumstances beyond our reasonable control, but this does not remove any responsibility or remedy that applies under mandatory consumer law.

Where we arrange delivery to a consumer, risk of loss or damage remains with us until the goods come into the physical possession of the consumer or a person identified by the consumer to receive them, except where applicable law provides otherwise or the consumer independently commissions a carrier that we did not offer.

You are responsible for providing a complete and accurate delivery address. If an address error is reported before dispatch, we will try to amend it but cannot guarantee that a change will be possible after processing begins. The consequences of an incorrect address, refusal to pay lawful import charges, failure to collect a parcel or customer-requested redirection will be handled under the Shipping Policy, Returns & Refund Policy and applicable law.

Where permitted by law, the customer is responsible for actual, non-recoverable costs caused by an incorrect or incomplete address, an unauthorized delivery instruction, refusal or failure to collect, customer-requested redirection, or refusal to pay import charges disclosed as the customer’s responsibility. Any reshipment requires our prior agreement and payment of the applicable additional charge.

If tracking records delivery but the parcel cannot be located, we may review delivery scans, photographs, signatures, address information and carrier findings and require reasonable cooperation or a written confirmation of non-receipt. We may complete a reasonable carrier investigation before providing a replacement or refund, without unreasonably delaying a valid remedy.

13. Returns, refunds and cancellation

Our Returns & Refund Policy forms part of these Terms. It explains our voluntary 14-day return policy for eligible standard products, return authorization and inspection, return costs, exclusions, damaged or incorrect products, refunds and exchanges.

Under our voluntary policy, a standard non-personalized order may be requested for cancellation within one hour after it is placed by emailing us with the order number and the words “Cancellation Request”. Cancellation after that period is not guaranteed. A dispatched physical order cannot be cancelled under this voluntary cancellation procedure, although an eligible return or mandatory statutory right may still apply.

Customers in the United Kingdom and European Union may have statutory rights in addition to our voluntary policy. Please review our UK & EU Right of Withdrawal page. Nothing in these Terms or our policies limits rights relating to goods, digital content or services that are faulty, damaged, unsafe, incorrect, not supplied or not as described.

All voluntary returns require prior contact and must be sent only to the return address supplied in our written instructions. The registered office, parcel sender address and fulfilment location are not authorized return addresses. Sending an item without authorization or to an incorrect address may delay or prevent processing, subject to any statutory method of exercising a right that cannot be restricted.

Authorization to send a voluntary return does not guarantee a refund. We may withhold a voluntary refund until the product is received and inspected. Where permitted by law, we may reject the voluntary return or reduce the refund for use, wear, washing, alteration, opened hygiene seals, odour, contamination, missing components, missing promotional gifts, avoidable damage or handling beyond what was reasonably necessary to inspect an eligible product.

Where a partial return causes the retained items to cease qualifying for a bundle price, order-level discount, free gift, free shipping or other promotion, we may recalculate the order and deduct the resulting lawful amount from the refund where the promotional condition and deduction were disclosed. We do not normally provide direct change-of-mind exchanges; an eligible product must be returned and refunded before a separate replacement order is placed.

14. Intellectual property

The website and its original text, designs, graphics, photographs, videos, audio, course materials, guides, reports, downloads, branding and other content are owned by or licensed to ZHENGYUAN LIMITED and are protected by applicable intellectual-property laws.

Unless expressly permitted, website and digital content is supplied for your personal, non-commercial use only. You must not copy, reproduce, republish, sell, license, distribute, publicly display, upload, share access to, create derivative commercial materials from, or otherwise exploit it without our prior written permission. Mandatory rights and legally permitted uses are unaffected.

ZHENG YUAN YI and associated logos and branding may not be used in a way that suggests sponsorship, approval or affiliation without our permission.

15. Reviews, feedback and customer content

If you submit a review, image, video, testimonial, comment or other content, you confirm that you have the right to submit it, that it is accurate to your genuine experience, and that it does not infringe another person’s rights or contain unlawful, misleading, abusive or malicious material.

You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display and use that content for operating and promoting our business, subject to applicable privacy and consumer law. This licence does not transfer ownership of your content to us. Where reasonably possible and legally required, you may contact us about withdrawing future use of content that identifies you.

Unless we expressly agree otherwise in writing before submission, unsolicited ideas, product suggestions and general feedback are not confidential and do not create an obligation to develop an idea, compensate you or enter into a business relationship.

We may moderate or remove customer content where we reasonably believe it is unlawful, misleading, fraudulent, infringes rights, discloses personal information, or violates these Terms. We will not suppress a genuine review merely because it is critical.

16. Acceptable use

You must not use the website to break the law; infringe intellectual-property, privacy or other rights; transmit malware; interfere with security or operation; scrape or harvest data without authorization; impersonate another person; submit fraudulent orders or payment information; send spam; or harass, threaten or harm another person.

We may suspend or restrict access where reasonably necessary to protect the website, customers, third parties or our legal rights. This will not affect rights relating to an order already accepted except where the restriction is necessary because of fraud, illegality or a material breach.

Where permitted by law, we may cancel an affected transaction, revoke digital access, refuse service or close an account used for fraud, chargeback abuse, unauthorized resale, harassment, intellectual-property infringement, access sharing or another material breach. You remain responsible for lawful amounts already incurred.

17. Third-party services and links

Our store is hosted by Shopify. We may also use third-party payment, delivery, analytics, customer-support, digital-delivery, booking, social-media or other service providers. Your use of an independently provided third-party service may be subject to that provider’s own terms and privacy notice.

Links to third-party websites are provided for convenience and do not necessarily constitute endorsement. We are not responsible for independent third-party content or services that we do not control. This does not exclude responsibility that cannot lawfully be excluded.

We do not guarantee uninterrupted or error-free website, account, booking or digital-platform availability. We may maintain, change, suspend or discontinue website functionality where reasonably necessary. Where a paid digital product or service is materially affected, we will provide the remedy required by applicable law.

18. Privacy and cookies

Our Privacy Policy explains how ZHENGYUAN LIMITED collects, uses, shares and protects personal information and how you may exercise applicable privacy rights. Shopify and other providers may also process information as described in that policy and their own notices.

Where required, we request consent before using non-essential cookies or similar technologies. You can manage available choices through the cookie or privacy controls displayed on the website.

19. Our responsibility to consumers

We are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss or damage that was not reasonably foreseeable, was caused by inaccurate information or misuse for which you were responsible, or could not reasonably have been avoided despite our use of reasonable care.

To the fullest extent permitted by law, we are not responsible for loss arising from use contrary to instructions or warnings; an undisclosed allergy, sensitivity, condition or incompatibility; unauthorized alteration or repair; normal wear and tear; improper storage or handling; customer-supplied measurements or information; subjective expectations not included in the product or service description; interruption of a free website feature; or an independent third party that we do not control.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential loss that was not a reasonably foreseeable result of our breach when the contract was made. Nothing in this paragraph removes a remedy that mandatory consumer law provides.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where applicable law imposes liability, or breach of mandatory consumer rights.

If you purchase as a consumer, we are not responsible for purely commercial losses, including loss of business, revenue, profit or opportunity, arising from a purchase made for personal or household use. Different terms may be required for a separately agreed business-to-business transaction.

If you purchase wholly or mainly for business, resale or professional use without a separate written agreement, then, to the fullest extent permitted by law, all implied terms that may lawfully be excluded are excluded, we are not liable for loss of profit, business, revenue, goodwill, opportunity or anticipated savings, and our aggregate liability relating to the affected order will not exceed the amount paid to us for that order. This limitation does not apply where liability cannot lawfully be limited.

20. Events outside reasonable control

We are not responsible for a delay or failure caused by an event outside our reasonable control, such as severe weather, natural disaster, epidemic, war, civil disturbance, government action, customs disruption, transport-network failure, labour disruption, power or telecommunications failure, or interruption affecting a supplier or service provider.

We will take reasonable steps to reduce the effect, resume performance and keep you informed where the impact is material. If performance becomes impossible or is delayed to the extent that applicable law gives you a right to cancel, we will provide the remedy required by that law.

21. Changes to these Terms

We may update these Terms to reflect changes in law, our products, services, technology or business practices. The current version and its “Last updated” date will be posted on this page. A change will not retrospectively reduce rights under an order already accepted unless required by law or expressly agreed with you.

22. Severability and waiver

If a provision is found unlawful or unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue to apply. A delay in exercising a right does not waive that right.

These Terms, together with the product or service description, order confirmation and policies expressly incorporated by reference, form the agreement between you and us regarding the relevant transaction. You may not transfer your contractual rights or obligations to another person without our written consent, except where applicable law permits. We may transfer our rights or obligations as part of a business transfer or operational reorganization, provided that this does not reduce your mandatory rights.

23. Governing law and disputes

These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except that a consumer who resides elsewhere may also benefit from mandatory protections of the country in which they reside and may be entitled to bring proceedings in another court under applicable law.

Please contact us first if you have a complaint so that we can try to resolve it. Nothing in this section restricts your right to use a court, regulator, consumer-protection body or other dispute-resolution process available under applicable law.

24. Contact and company information

ZHENG YUAN YI is operated by:

ZHENGYUAN LIMITED
Company number: 16521290
Registered in England and Wales
Registered office: Office 6175, 58 Peregrine Road, Hainault, Ilford, Essex, United Kingdom, IG6 3SZ
Phone / WhatsApp: +44 7386 863120
Email: sofiayinyang8635@gmail.com

The registered office is provided for corporate and legal correspondence. It is not a consumer returns address. Please follow the return-address instructions provided under our Returns & Refund Policy before sending any product.