Shipping policy
Shipping Destinations
We are pleased to offer tracked international shipping to the countries and regions currently available at checkout.
Don’t see your destination at checkout? Please contact us before placing your order. We will be happy to check available shipping routes and provide a shipping quote whenever possible.
Shipping availability may vary depending on the destination, product type, local import requirements, and carrier restrictions.
Physical orders are currently fulfilled and dispatched from China.
Order Processing Time
We understand that getting your order to you as quickly as possible is important. We aim to prepare and dispatch every order as efficiently as possible while allowing the necessary time for careful inspection and packaging.
Our estimated processing times are:
- Regular products: 3–5 business days.
- Custom-sized, personalized and made-to-order physical products: 7–10 business days after all sizing and customization details have been confirmed.
Processing time refers to the time needed to prepare, inspect, and package your order before it is handed to the shipping carrier.
Business days are Monday through Friday, excluding public holidays.
During busy periods, order volumes, product availability, or the time needed to confirm customization details may occasionally affect processing time. If we expect a material delay beyond the stated timeframe, we will contact you with an update and the available options.
Estimated Transit Time
The estimated shipping time displayed at checkout refers to the carrier’s transit time after your parcel has been dispatched. It does not include order processing time.
For example, a 3–10 or 5–10 business-day estimate shown at checkout is the estimated carrier transit time only.
Estimated total delivery time:
Order processing time + carrier transit time
Transit times vary by destination, but we will always do our best to get your order to you as quickly as possible.
Delivery dates shown at checkout are estimates rather than guaranteed arrival dates. Remote locations, customs clearance, severe weather, public holidays, peak shopping periods, and local carrier conditions may occasionally cause delays.
We appreciate your understanding and will provide tracking information so that you can follow your parcel’s progress.
Shipping Rates and Free Shipping
Shipping rates and free-shipping thresholds vary according to the destination, parcel weight, and order value.
The shipping charge and any available free-shipping option displayed at checkout are the applicable terms for your order.
Free-shipping eligibility is calculated using the qualifying merchandise subtotal after discounts and before any duties, import taxes, or customs charges that may apply.
If an unusually heavy, oversized, or restricted order requires a different shipping arrangement, we will contact you before dispatch. We will not charge an additional shipping amount without first explaining the available options and obtaining your agreement.
Tracking Your Order
Tracking is provided for physical orders where supported by the selected shipping service.
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link.
Tracking information may take 1–3 business days to appear after the parcel is handed to the carrier. Updates may also pause temporarily while the parcel is travelling between countries or being transferred to a local delivery partner.
Customs, Duties and Import Taxes
International orders may be subject to VAT, import duties, customs charges, brokerage fees, or local taxes imposed by the destination country.
Any duties or import taxes collected by us at checkout will be shown during checkout. If these charges are not collected at checkout, the recipient may be asked to pay them directly to the customs authority or delivery carrier before or upon delivery.
The applicable amount depends on the destination, order value, product classification, country of origin, and local regulations. Because these charges are determined by local authorities, we cannot provide a guaranteed estimate.
We recommend contacting your local customs authority if you would like more information before ordering.
If required import charges are declined and the parcel is returned to us, we will contact you after the returned parcel has been received and inspected. Any refund or reshipment will be handled in accordance with our Refund Policy and applicable consumer law. Actual, non-recoverable outbound shipping, return shipping, customs, or carrier charges may be deducted where legally permitted.
Shipping Address and PO Boxes
Please carefully review your shipping information before completing checkout, including:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State or province
- Postal code
- Country
- Telephone number
- Email address
If you notice an error, please contact us as soon as possible. We will do our best to update the address before dispatch, although changes cannot be guaranteed once the parcel has entered processing or has been handed to the carrier.
Some international shipping services may not support PO Box addresses. If the selected route requires a physical street address, we will contact you before dispatch.
If a parcel is returned because the address supplied at checkout was incomplete, incorrect, or undeliverable, we will contact you to discuss reshipment or the available resolution. Additional reshipping costs may apply, but no additional amount will be charged without your agreement.
Delayed, Missing or Lost Parcels
We work with established international shipping partners and want every order to reach you safely.
If your tracking has not updated for an extended period, or your order has not arrived after both the estimated processing and transit periods have passed, please contact us with your order number.
We will review the tracking information and, where appropriate, open an investigation with the shipping carrier.
If the carrier confirms that the parcel was lost in transit, or the investigation otherwise establishes non-delivery, we will offer an appropriate replacement or refund in accordance with applicable consumer law.
If tracking shows that a parcel has been delivered but you cannot locate it, please:
- Check the delivery location, mailbox, safe place, or reception desk.
- Ask members of your household or nearby neighbours.
- Contact the local delivery carrier for additional delivery details.
- Contact us if the parcel still cannot be located.
Please report delivery problems promptly so that we can contact the carrier within its investigation period.
Split Shipments
Whenever possible, we will prepare and ship all physical items in your order together.
In some cases, an order may be divided into separate parcels to avoid an unnecessary delay or because of product availability, customization requirements, parcel weight, or carrier restrictions.
If we divide your order into separate shipments, we will notify you by email and provide tracking information for each parcel. You will not be charged additional shipping fees when we decide to split an eligible order.
If you ask us to ship available items separately before the remaining items are ready, an additional shipping charge may apply. We will explain the charge and obtain your agreement before arranging the separate shipment.
Digital Products
Digital products, including downloadable guides, documents, or video content, do not require physical shipping.
Access details or delivery instructions will be provided electronically to the email address associated with your order.
Contact Us
If you have questions about shipping, tracking, or delivery, please contact us through our Contact Us page or emailsofiayinyang8635@gmail.com.
Please include your order number when contacting us about an existing order.