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Hexiang Wooden Comb - Handmade with 7 Chinese Herbs, for Scalp Massage & Aromatherapy

Hexiang Wooden Comb - Handmade with 7 Chinese Herbs, for Scalp Massage & Aromatherapy

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AFTER-SALES CARE GUIDE

1️⃣ Energy Cleansing - The Essential First Step
Your product comes with natural cleansing stones.

  • Initial Cleansing: Place your item on the provided cleansing stones for more than 2 hours to reset its energy field.
  • Regular Cleansing: It is recommended to perform a regular cleanse every 2 months. You may also cleanse whenever the energy feels heavy or after the item has been touched by others.
  • Friendly Reminder: The cleansing stones are infinitely reusable as part of their own energy cycle and do not need replacement.

2️⃣ Proper Wearing - Directing Energy Flow
Follow the "Left-In, Right-Out" principle to direct energy more effectively:

  • Wear on Left Hand (To Attract): For intentions with "absorbing" properties, such as attracting wealth, boosting luck, inviting prosperity, and enhancing relationships.
  • Wear on Right Hand (To Release): For intentions with "releasing" properties, such as warding off negativity, dispelling negative energy, and guarding against ill will.
  • Friendly Reminder: If distinguishing is inconvenient, following your personal wearing habit is perfectly acceptable. Your sincere intention is the most important.
  • 【Five Elements Custom Collection - Special Note】: This series has harmonized energy and can be worn on either wrist, with the left wrist recommended to promote energy circulation. You can also use it as an energy base and layer it with other crystals to amplify their energy.

3️⃣ Mindful Maintenance - Preserving Luster
Your natural crystal requires care to maintain its luster and energy.

  • Avoid Contact: It is best to avoid exposing the crystal to cooking oil and excessive chemicals (e.g., perfume, personal care products). Frequent contact will diminish its shine.
  • Cleaning Method: Gently wipe the surface with the included jewelry cloth or a soft dry tissue.
  • Natural Changes: With long-term wear, some beads may undergo slight color changes. This is a natural phenomenon resulting from interaction with your personal energy field and is completely normal.
  • Usage & Care: The stretch cord is convenient to wear but is prone to deterioration after being soaked in water. For safety, it is recommended to replace the stretch cord approximately every 6 monthsTherefore, please REMOVE your bracelet before showering, swimming, sleeping, or engaging in heavy labor to prevent cord aging, breakage, and damage to the crystals.

SHIPPING POLICY

Shipping Destinations

We are dedicated to bringing Eastern wisdom to seekers worldwide. Through our reliable logistics partners, we ship to a vast majority of countries and regions, including the United States, Canada, the UK, the EU, Australia, Japan, Singapore, and more.

Please Note: If your delivery address is in a remote location, we may contact you by email after your payment to discuss potential additional costs or alternative shipping arrangements. Please check your inbox for updates.

Shipping Costs

  • Free Shipping Offer: Enjoy free standard shipping on all orders where the total value of paid items reaches $100.
  • Standard Shipping Fee: Orders under $100 will incur a flat-rate shipping fee of $9.90.

Important Notes:

  • Free Gifts & Weight: While free gifts add no cost to your order, they contribute to the total weight. If the added weight results in shipping costs exceeding the standard fee, we will contact you via email to confirm the price difference before shipment.
  • Oversized/Heavy Orders: For orders containing multiple heavy items or exceeding standard weight limits, we reserve the right to contact you before shipping to agree upon a reasonable additional shipping charge.

Delivery Timelines

Total delivery time = Order processing time + Logistics transit time (excluding delays from customs clearance, weekends, holidays, and unforeseen circumstances).

  • Order Processing Time:Regular Products: 2-5 business days (for energy cleansing and careful packaging).Customized Products (e.g., Five Elements Bracelet): 6-8 business days (calculated from the confirmation of customization details).
  • Standard Shipping Time Reference Table:

Destination RegionExample Countries/RegionsEstimated Transit Time (Business Days)Major AsiaJapan, South Korea, Singapore, Malaysia, Thailand7 - 12 daysNorth AmericaUnited States, Canada10 - 18 daysMajor EuropeUnited Kingdom, Germany, France, Italy12 - 20 daysOceaniaAustralia, New Zealand10 - 16 days

Notes:

  1. The times above are estimates. Please refer to your tracking information for actual delivery progress.
  2. For countries and regions not listed in the table (e.g., in South America, Africa), shipping times may be longer. Please check at checkout or contact us for details.
  3. Holiday Notice: Significant delays in processing and transit should be expected during peak seasons and public holidays such as Black Friday, Christmas, and Chinese New Year.

Tracking Your Order & Non-Delivery

  • Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing a tracking number. Tracking information typically updates within 1-3 business days after shipment.
  • Package Not Received? If your package has not arrived within 60 days of the shipping date, please contact us at service@zhengyuan.com. We will initiate a investigation into the status of your shipment with the carrier.

⚠️ Important Reminders

  • Address Accuracy: You are responsible for providing a 100% correct and complete shipping address. We cannot be held responsible for packages lost due to incorrect addresses provided at checkout.
  • Address Changes: If you need to change your shipping address, you must contact our customer service within 2 hours of placing your order. Changes cannot be made once the order has entered the packing process.

Contact Us

FAQs

Section 1: Brand & Philosophy

  1. Q: What is "Zhengyuan"? What is the brand's philosophy?A: "Zhengyuan" means "returning to the authentic energy of the origin." We blend Eastern wisdom like Feng Shui, Bazi, and Traditional Chinese Medicine to help you enhance your personal energy, improve life harmony, and guide you in discovering your true self through our energy items, consultations, and digital content.
  2. Q: Who are your services for?A: Whether you are a seeker of inner peace, someone looking to improve their living space, or a learner curious about Eastern wisdom, if you have a desire for personal growth and a higher quality of life, you can find a suitable solution here.

Section 2: Products & Services

  1. Q: What products and services do you offer?A: We focus on three core areas:Energy Items: Such as natural crystals, talismans, and Feng Shui tools, used to adjust and enhance your personal energy field.Energy Consultations: Personalized one-on-one services, including Feng Shui layout and Bazi analysis, providing exclusive life path guidance.Digital Content: Instant-access digital products like energy wallpapers, meditation music, TCM wellness videos, and Feng Shui tutorials.
  2. Q: Are these energy items really effective?A: Feng Shui and energy items are derived from millennia of Eastern philosophy and practice. Their effects are experienced through promoting harmony by adjusting environmental and personal frequencies. However, experiences and outcomes are highly individualized. We encourage you to view them as tools to support personal growth, to be combined with healthy lifestyle habits.

Section 3: Disclaimer & Expectations

  1. Q: Can I use your advice for medical, financial, or legal decisions?A: Please be advised that all content we provide, including consultations and materials, is based on traditional culture and philosophy, intended for spiritual solace and personal development reference. They are not a substitute for diagnosis, advice, or treatment from qualified professionals such as doctors, lawyers, or financial advisors. If you have health, financial, or legal concerns, please always seek help from licensed professionals first.

Section 4: Service Process & Delivery

  1. Q: How do the consultation services work?A: After purchasing a consultation, you will need to provide necessary details (e.g., birth data, floor plan). Depending on the service, we will deliver in-depth, personalized analysis through a written report, IM communication, or by scheduling a video call.
  2. Q: How do I access the digital content?A: For digital content (e.g., wallpapers, videos, tutorials), a download link will be automatically sent to your registered email address upon successful purchase. Please check your inbox promptly and contact customer service if you encounter any issues.

REFUND POLICY

Everything carries energy. The purpose of Zhengyuan is to help you connect with and enhance your personal energy field to achieve inner harmony and balance. Every item you receive undergoes a dedicated energy cleansing and activation before dispatch, making it a solemn transfer of energy. We therefore sincerely ask for your thoughtful consideration before purchase. To mutually safeguard the integrity of this energy, we have established the following policy.

1. Return Guidelines
To honor the unique energy connection established with each item, we generally do not accept returns or exchanges without a valid reason.
If you insist on returning an item, the following conditions must all be met:

  1. Time Limit: Request must be submitted within 14 days of delivery.
  2. Condition: Item must be in brand new, unused, and undamaged condition, including original packaging and all accessories.
  3. Shipping Cost: For returns not due to product quality issues, you are responsible for all return shipping costs.

2. Valid Reasons for Returns
Provided the above conditions are met, we accept returns/exchanges for:

  • Damaged in Transit: Item arrived broken or damaged.
  • Wrong Item Shipped: You received an item different from your order.

3. Non-Returnable Items
The following items are FINAL SALE to protect the unique value of energy and knowledge:

  • All Digital Products (e.g., wallpapers, video courses, e-books).
  • All Personalized/Custom-Made Goods (e.g., engraved jewelry, custom Five Elements bracelets, talismans).
  • All Consumables (e.g., incense, herbal packets).
  • Sale Items & Gift Cards.

4. Refund Processing

  • After we receive and inspect your return and approve it, we will process your refund within 7 business days.
  • Refunds will be issued to your original payment method. Please note, the original shipping cost is non-refundable.

5. Consultation Cancellation Policy

  • To cancel a scheduled consultation for a full refund, please notify us at least 24 hours in advance.
  • No refunds are provided for late cancellations or no-shows.

We appreciate your understanding and respect. For any questions, please contact us at service@zhengyuan.com.

1. What is a Hexiang Comb? 

Hexiang, or "Harmonious Fragrance," originates from Daoist tradition and is a classic art of Chinese incense culture. It involves handcrafting solid incense from natural materials like fragrant woods, flowers, and Chinese herbs. The Hexiang Comb is a functional product of this heritage, dating back to the Tang Dynasty.

  • Formula: Combines multiple natural aromatics for a rich, layered fragrance. Different blends create unique scents.
  • Function: Serves as both a fragrant item and a tool for scalp massage.
  • Production: Each comb undergoes a meticulous process: Selection, Cleaning, Processing, Grinding, Sifting, Blending, Kneading, Pounding, Molding, Air-Drying (15+ days), Sanding, and Polishing.

2. Benefits of the Hexiang Comb 

Core Herbs & Their Synergy (Based on Ancient Formula): Our formula is not randomly mixed. It is derived from ancient Hexiang recipes, following the time-honored principle of balancing herb properties for a specific, harmonious effect.

  • Glossy Privet Fruit & Fleeceflower Root: Traditionally used to nourish and support the liver and kidneys, believed to help maintain healthy hair.
  • Chinese Angelica & Myrrh: Known for their roles in promoting circulation and easing tension, contributing to the “smooth flow of Qi and blood” concept in TCM.
  • Lingzhi Mushroom & Arborvitae Leaf: Valued for their calming properties and fresh, woody aroma, believed to help soothe the mind and purify.
  • Prepared Ginger: Adds a warm, activating quality to the blend, helping to guide the effects of other herbs.

Comprehensive Effect: Together, these herbs are selected to create a formula that aims to calm the mind, promote local scalp circulation, and provide gentle aromatic support through daily use.

  1. Meridian & Acupoint Stimulation: The comb teeth stimulate scalp acupoints to promote circulation.
  2. Aromatic Therapy: The natural fragrance works through inhalation.
  3. Guiding Herbal Effects Upward: The head is the "Convergence of All Yang." Using the comb here helps guide the herbal properties upward for targeted support.

3. Wellness Through Ancient Principles

Inspired by ancient texts like The Yellow Emperor's Inner Canon and Xiang Sheng, our formula aligns with the Five Elements (Wood, Fire, Earth, Metal, Water) and their corresponding organs. Long-term use is believed to harmonize the body and mind, benefiting both men and women.

"Fragrance Therapy" (Aromatherapy) is a traditional external treatment method. The aroma entering through the nose is thought to directly influence Qi, blood flow, and organ function, helping to regulate the body and mind.

Cultural Note: Hexiang has been one of the four refined arts of Chinese scholars for millennia. Items like Hexiang combs and bracelets, documented since the Tang Dynasty and flourishing through the Song and Ming dynasties, were cherished by nobility and literati as both personal adornments and tools for wellness.

4. Ancient Craft & Material Integrity

The Handmade Difference: Unlike machine-made combs, each Zhengyuanyi Hexiang Comb is shaped by hand. This means subtle variations in texture, a warmth to the touch, and rounded teeth that are carefully polished to perfectly fit the contours of your scalp for a snag-free, soothing massage. The 15+ days of air-drying cannot be rushed—it allows the herbal paste to cure naturally, locking in the fragrance and integrity of the material.

Ingredient Advantage: We source our primary herbs from esteemed suppliers like Tongrentang (同仁堂), ensuring authenticity and quality. Our selection prioritizes correct color, pure aroma, and intact texture, respecting natural growing cycles and traditional processing methods to preserve the herbs' inherent properties for the comb.

Pure Handmade & Order Lead Time: Due to this entirely manual, time-intensive crafting process, each comb is made to order. Please allow approximately 15 days for careful production before dispatch.

5. How to Identify Quality

Beware of Low-Quality Imitations: Cheap alternatives often use wood scraps, fillers, industrial glue, and strong chemical fragrances. They offer no wellness benefits and may irritate the scalp with prolonged use.

  • Smell: High-Quality: Natural, complex, subtle herbal scent that is calming. Low-Quality: Sharp, artificial, single-note chemical or perfumed smell.
  • Observe: High-Quality: Visible fine herbal particles, natural texture and color variation. Low-Quality: Uniformly dark, overly smooth, plasticky look with no organic detail.
  • Examine: High-Quality: Solid, substantial feel. Hand-polished, rounded teeth with a warm, natural finish. Low-Quality: Lightweight, brittle. Teeth may be sharp, uniform, with a cheap glossy coat.

6. How to Use: Correct Combing Guide

  • Use only on completely dry hair.
  • Acupressure First: Before combing, use the thick, hand-rounded comb teeth to gently press on acupoints like the crown of your head and behind the ears until you feel a slight tingling sensation.
  • Comb Correctly: Always follow the hair's natural growth direction: Forehead → Crown → Nape. Never comb backwards. Focus on the crown and part line.
  • Duration: Just 2-3 minutes, once in the morning and once in the evening, is sufficient. Over-combing can fatigue the scalp.
  • It can also be placed on a desk or bedside as a natural air freshener and Feng Shui item.

7. Choose Your Wellness Set

Option 1: Hexiang Comb Only (Single Item) 

The essential tool for daily scalp care and aromatic mindfulness.

Option 2: Hexiang Comb + Moxa Roller (Wellness Set) 

Deepen your relaxation ritual. This set combines upward guidance (for the head and mind with the comb) and downward dispersal (for the body's tension with the roller) for holistic relaxation.

About the Moxa Roller:

  • Material: A compact, hand-held bundle made of cotton cloth, tightly packed with mugwort (Ai) floss blended with warming cinnamon twig and ginger powder to produce a warming, activating effect.
  • How to Use & Scenarios:
    • Meridian Tapping: Gently tap along the arms (San Jiao meridian), legs (Gallbladder meridian), and back to stimulate energy flow.
    • Muscle Relief: Perfect for easing tension in stiff shoulders, the lower back, and calves.
    • Before Sleep: Lightly tap the soles of the feet (Yongquan KID1 point) to promote grounding and restful sleep.
  • Design Philosophy: While the comb guides energy upward to clear the mind, the moxa roller helps disperse stagnation downward and outward, forming a holistic circuit of relaxation.

8. Care Instructions 

  1. Avoid contact with oil, water, and high heat. Do not wear while bathing.
  2. After use, store in the provided sealed bag to preserve the fragrance.
  3. Store in a cool, dry place away from direct sunlight.
  4. The natural material has limited strength. Handle with care and avoid impacts.
  5. As a handmade item, minor texture variations and natural color changes over time are normal.

9. Purchase Notes

  1. This is a handmade product. Slight artisan marks or texture variations may remain, which are natural characteristics and proof of authentic craftsmanship.
  2. The information provided is for cultural and educational purposes based on traditional use. This product is a wellness and cultural item, not a medical device, and is not intended to diagnose, treat, cure, or prevent any disease.

May you find inner tranquility and abundant well-being in your daily combing ritual, experiencing the soothing comfort of smooth Qi flow and the timeless benefits of traditional wellness.