1️⃣ Energy Cleansing - The Essential First Step
Your product comes with natural cleansing stones.

• Initial Cleansing: Place your item on the provided cleansing stones for more than 2 hours to reset its energy field.
• Regular Cleansing: It is recommended to perform a regular cleanse every 2 months. You may also cleanse whenever the energy feels heavy or after the item has been touched by others.
• Friendly Reminder: The cleansing stones are infinitely reusable as part of their own energy cycle and do not need replacement.

2️⃣ Proper Wearing - Directing Energy Flow
Follow the "Left-In, Right-Out" principle to direct energy more effectively:

• Wear on Left Hand (To Attract): For intentions with "absorbing" properties, such as attracting wealth, boosting luck, inviting prosperity, and enhancing relationships.
• Wear on Right Hand (To Release): For intentions with "releasing" properties, such as warding off negativity, dispelling negative energy, and guarding against ill will.
• Friendly Reminder: If distinguishing is inconvenient, following your personal wearing habit is perfectly acceptable. Your sincere intention is the most important.
• 【Five Elements Custom Collection - Special Note】: This series has harmonized energy and can be worn on either wrist, with the left wrist recommended to promote energy circulation. You can also use it as an energy base and layer it with other crystals to amplify their energy.

3️⃣ Mindful Maintenance - Preserving Luster
Your natural crystal requires care to maintain its luster and energy.

• Avoid Contact: It is best to avoid exposing the crystal to cooking oil and excessive chemicals (e.g., perfume, personal care products). Frequent contact will diminish its shine.
• Cleaning Method: Gently wipe the surface with the included jewelry cloth or a soft dry tissue.
• Natural Changes: With long-term wear, some beads may undergo slight color changes. This is a natural phenomenon resulting from interaction with your personal energy field and is completely normal.
• Usage & Care: The stretch cord is convenient to wear but is prone to deterioration after being soaked in water. For safety, it is recommended to replace the stretch cord approximately every 6 months. Therefore, please REMOVE your bracelet before showering, swimming, sleeping, or engaging in heavy labor to prevent cord aging, breakage, and damage to the crystals.

Shipping Destinations

We are dedicated to bringing Eastern wisdom to seekers worldwide. Through our reliable logistics partners, we ship to a vast majority of countries and regions, including the United States, Canada, the UK, the EU, Australia, Japan, Singapore, and more.

Please Note: If your delivery address is in a remote location, we may contact you by email after your payment to discuss potential additional costs or alternative shipping arrangements. Please check your inbox for updates.

Shipping Costs

• Free Shipping Offer: Enjoy free standard shipping on all orders where the total value of paid items reaches $100.
• Standard Shipping Fee: Orders under $100 will incur a flat-rate shipping fee of $9.90.

Important Notes:

• Free Gifts & Weight: While free gifts add no cost to your order, they contribute to the total weight. If the added weight results in shipping costs exceeding the standard fee, we will contact you via email to confirm the price difference before shipment.
• Oversized/Heavy Orders: For orders containing multiple heavy items or exceeding standard weight limits, we reserve the right to contact you before shipping to agree upon a reasonable additional shipping charge.

Delivery Timelines

Total delivery time = Order processing time + Logistics transit time (excluding delays from customs clearance, weekends, holidays, and unforeseen circumstances).

• Order Processing Time:Regular Products: 2-5 business days (for energy cleansing and careful packaging).Customized Products (e.g., Five Elements Bracelet): 6-8 business days (calculated from the confirmation of customization details).
• Standard Shipping Time Reference Table:

Destination RegionExample Countries/RegionsEstimated Transit Time (Business Days)Major AsiaJapan, South Korea, Singapore, Malaysia, Thailand7 - 12 daysNorth AmericaUnited States, Canada10 - 18 daysMajor EuropeUnited Kingdom, Germany, France, Italy12 - 20 daysOceaniaAustralia, New Zealand10 - 16 days

Notes:

1. The times above are estimates. Please refer to your tracking information for actual delivery progress.
2. For countries and regions not listed in the table (e.g., in South America, Africa), shipping times may be longer. Please check at checkout or contact us for details.
3. Holiday Notice: Significant delays in processing and transit should be expected during peak seasons and public holidays such as Black Friday, Christmas, and Chinese New Year.

Tracking Your Order & Non-Delivery

• Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing a tracking number. Tracking information typically updates within 1-3 business days after shipment.
• Package Not Received? If your package has not arrived within 60 days of the shipping date, please contact us at service@zhengyuan.com. We will initiate a investigation into the status of your shipment with the carrier.

⚠️ Important Reminders

• Address Accuracy: You are responsible for providing a 100% correct and complete shipping address. We cannot be held responsible for packages lost due to incorrect addresses provided at checkout.
• Address Changes: If you need to change your shipping address, you must contact our customer service within 2 hours of placing your order. Changes cannot be made once the order has entered the packing process.

Contact Us

• Facebook: @ZhengyuanHarmony
• Email: service@zhengyuan.com

Section 1: Brand & Philosophy

1. Q: What is "Zhengyuan"? What is the brand's philosophy?A: "Zhengyuan" means "returning to the authentic energy of the origin." We blend Eastern wisdom like Feng Shui, Bazi, and Traditional Chinese Medicine to help you enhance your personal energy, improve life harmony, and guide you in discovering your true self through our energy items, consultations, and digital content.
2. Q: Who are your services for?A: Whether you are a seeker of inner peace, someone looking to improve their living space, or a learner curious about Eastern wisdom, if you have a desire for personal growth and a higher quality of life, you can find a suitable solution here.

Section 2: Products & Services

1. Q: What products and services do you offer?A: We focus on three core areas:Energy Items: Such as natural crystals, talismans, and Feng Shui tools, used to adjust and enhance your personal energy field.Energy Consultations: Personalized one-on-one services, including Feng Shui layout and Bazi analysis, providing exclusive life path guidance.Digital Content: Instant-access digital products like energy wallpapers, meditation music, TCM wellness videos, and Feng Shui tutorials.
2. Q: Are these energy items really effective?A: Feng Shui and energy items are derived from millennia of Eastern philosophy and practice. Their effects are experienced through promoting harmony by adjusting environmental and personal frequencies. However, experiences and outcomes are highly individualized. We encourage you to view them as tools to support personal growth, to be combined with healthy lifestyle habits.

Section 3: Disclaimer & Expectations

1. Q: Can I use your advice for medical, financial, or legal decisions?A: Please be advised that all content we provide, including consultations and materials, is based on traditional culture and philosophy, intended for spiritual solace and personal development reference. They are not a substitute for diagnosis, advice, or treatment from qualified professionals such as doctors, lawyers, or financial advisors. If you have health, financial, or legal concerns, please always seek help from licensed professionals first.

Section 4: Service Process & Delivery

1. Q: How do the consultation services work?A: After purchasing a consultation, you will need to provide necessary details (e.g., birth data, floor plan). Depending on the service, we will deliver in-depth, personalized analysis through a written report, IM communication, or by scheduling a video call.
2. Q: How do I access the digital content?A: For digital content (e.g., wallpapers, videos, tutorials), a download link will be automatically sent to your registered email address upon successful purchase. Please check your inbox promptly and contact customer service if you encounter any issues.

Everything carries energy. The purpose of Zhengyuan is to help you connect with and enhance your personal energy field to achieve inner harmony and balance. Every item you receive undergoes a dedicated energy cleansing and activation before dispatch, making it a solemn transfer of energy. We therefore sincerely ask for your thoughtful consideration before purchase. To mutually safeguard the integrity of this energy, we have established the following policy.

1. Return Guidelines
To honor the unique energy connection established with each item, we generally do not accept returns or exchanges without a valid reason.
If you insist on returning an item, the following conditions must all be met:

1. Time Limit: Request must be submitted within 14 days of delivery.
2. Condition: Item must be in brand new, unused, and undamaged condition, including original packaging and all accessories.
3. Shipping Cost: For returns not due to product quality issues, you are responsible for all return shipping costs.

2. Valid Reasons for Returns
Provided the above conditions are met, we accept returns/exchanges for:

• Damaged in Transit: Item arrived broken or damaged.
• Wrong Item Shipped: You received an item different from your order.

3. Non-Returnable Items
The following items are FINAL SALE to protect the unique value of energy and knowledge:

• All Digital Products (e.g., wallpapers, video courses, e-books).
• All Personalized/Custom-Made Goods (e.g., engraved jewelry, custom Five Elements bracelets, talismans).
• All Consumables (e.g., incense, herbal packets).
• Sale Items & Gift Cards.

4. Refund Processing

• After we receive and inspect your return and approve it, we will process your refund within 7 business days.
• Refunds will be issued to your original payment method. Please note, the original shipping cost is non-refundable.

5. Consultation Cancellation Policy

• To cancel a scheduled consultation for a full refund, please notify us at least 24 hours in advance.
• No refunds are provided for late cancellations or no-shows.

We appreciate your understanding and respect. For any questions, please contact us at service@zhengyuan.com.